I bought Microsoft Office 2016 but an error showed when I tried to install it: 'It looks like you're on an unsupported operating system. You'll need Windows 7 or later, or Mac OS X version 10.10 or later to successfully run Office on your PC or Mac.' Then I checked my OS, and it's macOS Sierra, version 10.12.1, which is above 10.10. But still the.exe file that I downloaded for the website won't open on my laptop and I don't know what to do because I have already purchased the software but there's no way to use it.
Microsoft Office support for macOS 10.13 High Sierra. As of September 25, 2017, macOS 10.13 High Sierra is publicly available for all Mac users to install. Office 2016 for Mac is fully supported on High Sierra. For the best experience, we recommend you update Office to version 15.38 or later.
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This is a very big problem and I would appreciate the help a lot. The installer file for Office for Windows can not be used to install Office on a Mac. The installer is a completely different file format, not a Windows executable program (.exe). As Marby suggested, you should download the Mac installer. However, be aware that the product key for Office for Windows can not be used with Office for Mac.
If you purchased the wrong version, you're not out of luck. You can install Office for Windows if you buy a copy of Microsoft Windows and install that into BootCamp on your Mac or install Windows in Parallels (not free) on your Mac. I am an unpaid volunteer and do not work for Microsoft. 'Independent Advisors' work for contractors hired by Microsoft. 'Microsoft Agents' work for Microsoft Support.
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